EPR/EHR System Training Design, Delivery and Support

 Health Systems Support designs, develops and delivers training programmes that bridge the gap between product design and end user acceptance. Our training is designed to minimise the time away from usual duties without impacting the users ability to use a new system effectively at cut over and go live. We have extensive experience of providing training on most EPR systems including (but not limited to) Allscripts, Cerner, EMiS, Epic, Lorenzo, Meditech, RiO, Trakcare, TPP SystmOne.

We are the only UK consultancy to have in house experience in designing and delivering Epic training.

EPR/EHR System Go Live Planning and Floorwalker Support

Health Systems Support has proven teams & methodology to support your EHR /EPR system Go Live. Uniquely experienced in supporting all systems, and with a lead that has designed the go live programme for 40 Trusts - our experience includes support for all EPRs including (but not limited to) Allscripts, Cerner, EMiS, Epic, Lorenzo, Meditech, RiO, Trakcare and TPP SystmOne. Offering planning, analysis and design of go live support services from 'desk walkers’ to at the elbow support.

Our unrivalled experience enables you to target your go live support and provide at the elbow assistance within a reasonable budget.

EPR/EHR System Implementation Programme Support

Health System Support has proven teams & experience to support your EHR /EPR system implementation. Project support for all EPRs including (but not limited to) Allscripts, Cerner, EMiS, Epic, Lorenzo, Meditech, RiO, Trakcare, TPP SystmOne. Offering planning, analysis, design, configuration, implementation, change, training, go live & optimisation support.

We adopt a true partnerships and mentoring approach and deliver transformation and business benefits in partnership with your Programme/ Project Team.

RTT and Diagnostic Pathway Management, Analysis and Data Quality

Health Systems Support Ltd are able to provide experienced RTT training, reporting and optimisation support across all all EPRs including (but not limited to) Allscripts, Cerner, EMiS, Epic, Lorenzo, Meditech, RiO, Trakcare, TPP SystmOne.
We provide off site and on site RTT and 18 week pathway optimisation services.

HSS have proven teams and methodology to support your EHR /EPR RTT turnaround- and, if engaged at the right time can help minimise the need for support with expert process and system design.

The planning phase of all Health Systems Supports projects are based on extensive experience and proven success criteria and include the following phases as relevant:

• Discovery phase - what are your desired outcomes, high level analysis of stakeholders, skills and resources (including skill gaps), dependencies and agree acceptance criteria

• Development of project brief or PID

• Detailed resource plan (with interrogation of any vendor & Partner assumptions and project team training needs)

• Establishment of Project controls, checkpoints and milestone based review schedule

• Agreement of change control objectives and processes

• Establishment of key working groups and their Terms of Reference

• Sign off process and critical path

• Cut Over and Go Live plan

• Thrive or optimisation work off plan

Our approach is to support you as and when you need the support, adapting our resource profile and skills to match your needs. Our focus is to work with you to remove risk and add assurance - whilst keeping you in control.

Health Systems support Ltd is able to tailor its support levels based on the service requirement, this would be agreed with the client at engagement and prior to order. In all cases our service is scalable, flexible and tailored to the specific project requirements.

Our service management follows industry best practice. A dedicated Implementation/ Service delivery Manager/ Director is allocated to oversee all of our service delivery projects. Our go live lead has managed services for all systems deployed in the UK and has unique Epic implementation experience. (as well as extensive Cerner implementation experience)

We work to agreed SLAs and outcomes and provide interim reports and support as required to ensure the delivery of the project outcomes to timescale and within budget.

Costs are transparent and auditable- giving both your board and programme piece of mind.

Health Systems Support Ltd’s approach to training is to ensure that all projects are underpinned by knowledge transfer and Trust sustainability.

We understand the full training life-cycle. Depending on the engagement/ needs of the Trust we adopt four main methods of training;

Peer to Peer

• Paired support providing on the job training with our experts supporting and transferring knowledge to close any skills gaps within your team.

Awareness, Engagement and Preparation of Wider Stakeholder Groups

Preparing wider stakeholders and Clinicians for the journey ahead with;

• Awareness events

• Product development demonstrations

• Critical decision making skills including success factors, critical path and expectation setting

End User Training

We are experienced with delivering end user training on all health systems currently deployed within the UK. Our training services can be adapted to reflect the needs of the Trusts and include:

• Training workstream review and assurance

• Training Plan

• Training environment design and preparation with full patient design and input

• Awareness/ engagement sessions

• e-learning design and development

• Structured self learning & practise design

• Classroom training

• Super User/ Champion User training design and execution

• At the elbow support (floorwalker provision)

• Clinical Thrive/ Optimisation prgrammes

Post Go Live Remedial and Optimisation

• Clinical adoption/ thrive training.

• BAU training design and structured hand over

• RTT training

• Process re- design and workflow optimisation